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This Refund Policy explains how refunds, returns, exchanges, cancellations, warranties, and order-related issues work when you use Shelter Set.
Shelter Set is an informational website that publishes outdoor living guides, product reviews, comparisons, recommendations, and affiliate content related to pergolas, gazebos, tents, canopies, patio covers, and other shade products.
We Are a Review and Affiliate Website
Shelter Set does not directly sell, manufacture, ship, install, or fulfill the products discussed on this website. We may link to third-party retailers, marketplaces, manufacturers, brands, affiliate partners, or service providers.
When you click a product link and make a purchase, your transaction is with the third-party merchant, not with Shelter Set.
Refunds and Returns Are Handled by the Merchant
Because Shelter Set does not process purchases directly, we do not issue refunds, accept returns, process exchanges, cancel orders, replace damaged products, or manage warranty claims.
All refund, return, exchange, cancellation, shipping, delivery, warranty, damaged item, missing item, sizing, quality, or product support requests must be handled directly with the merchant or platform where you made your purchase.
Before buying any product, please review the merchant’s refund policy, return window, shipping policy, warranty terms, product specifications, and customer support process.
Product Issues
If a product arrives damaged, defective, missing parts, different from the listing, delayed, or otherwise unsatisfactory, contact the seller, retailer, marketplace, manufacturer, or platform where you placed the order.
It is usually helpful to keep your order number, receipt, delivery confirmation, packaging, photos of the item, and any messages from the seller. The merchant may require this information before approving a refund, return, exchange, replacement, or warranty claim.
Affiliate Links and Commissions
Shelter Set may earn a commission when you click certain links and make a purchase from a third-party website, at no extra cost to you. Affiliate commissions do not make Shelter Set the seller of the product.
The merchant remains responsible for the sale, payment processing, shipping, delivery, returns, refunds, exchanges, warranties, and customer service.
No Guarantee of Merchant Decisions
We cannot guarantee that a merchant will approve a refund, return, cancellation, warranty claim, replacement, or exchange. Each merchant applies its own policies, timelines, and conditions.
Product prices, availability, shipping costs, delivery times, return windows, warranty terms, and refund rules may change without notice. Always confirm the latest details on the merchant’s website before purchasing.
Contacting Shelter Set
If you notice an incorrect product link, outdated product information, or a broken link on Shelter Set, you may contact us through our Contact page.
However, we cannot access your merchant account, cancel your order, issue a refund, process a return, or make warranty decisions for third-party purchases.
Related Policies
Please also review our Terms of Service, Privacy Policy, and Cookie Policy.
Contact Us
If you have questions about this Refund Policy, contact us through our Contact page or by email at contact@shelterset.com.
Shelter Set
2311 Campden Dr
Austin, TX 78745
Email: contact@shelterset.com
Contact page: https://shelterset.com/contact/